customer login   |  contact support  |  phone numbers for sales inquires +1 (214) 382-2680 or (866) 887-2972

Support Overview

Responsive Support

At SphereWMS, we take pride in our world-class, in-house customer support. We understand that your success depends on your ability to leverage the powerful features of our product and take advantage of the benefits they provide. We’re dedicated to your success and are committed to delivering knowledgeable, courteous and responsive customer support served your way.

We’re here to support you 24/7 with expanded business hours and an after-hours hot line. Whether it’s preventing problems before they occur or responding to issues after they arise, our response team is standing by with information and assistance so you can get your concerns resolved and get right back to business.

You can contact our response team by email, by telephone or through the website support portal. Choose the contact method that works best for you. You’ll not only have access to expert technicians who can assist with problem resolution, data management issues, report configuration, system diagnosis and training, but you’ll also know that your queries are being logged and used to drive enhancements in future product releases.

New Customer

If you’re new to SphereWMS, this is the place to start. The Getting Started section of the support portal has everything you need to get up and running – and to stay productive. Visit this section to:

  • Download software and product updates
  • View product documentation and demos

Click Here to get started.

Support Services

Your business never rests, and neither do we. Our goal is to make it as easy as possible for you to get the support you need – when and how you need it. We provide standard office hours from 7:00AM to 6:00PM US Pacific time and remote technicians for after hours and emergency weekend support. Visit Support Services to:

  • Submit trouble tickets online and track their progress
  • View case histories – including closed incidents
  • Submit product enhancement requests

Click Here to go to Support Services.

Request to Resolution

At SphereWMS, we believe you deserve more than a “thank you for your inquiry.” That’s why we keep you informed every step of the way.

Click Here to see what happens when you submit a trouble ticket.