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What Does it Take to be a True SaaS (Software as a Service) Company?

By Mike Mullane | February 10, 2014 | Blog

The traditional model of software, in which a company sells software licenses and the software is installed and run on a customer’s server is by no means extinct, but another option is rapidly gaining in popularity: Software as a Service (SaaS).

Software as a Service is a model in which software is hosted by a service provider and made available to consumers over the Internet. In this way, SaaS eliminates the need for local hosting and IT. Rather, the SaaS provider becomes a partner of the business in the sense that their delivery of a successful product will aid in the success of the subscribing company. SaaS providers and companies alike who understand and embrace this inherent element of a true partnership will find great ease in managing day-to-day operations.

By virtue of its nature as a service, customer service is an essential component of SaaS. True SaaS providers will excel in customer service and be willing to support their customers and the working relationship and partnership they share with those customers. In part, this means being available and accessible whenever customers need support, just as if a member of their own staff needed support.

SphereWMS, a leading provider of warehouse inventory software, is a true SaaS provider. We’re open 24 hours a day, 7 days a week, both on the phone and in person. Our fully hosted, web-based service allows our customers to easily oversee a single site or manage multiple sites. Our in-house staff mans our help desk each and every day, so we’re always there to help – eliminating the need for our clients to build their own IT teams around warehouse management software.

Today’s warehouse operation needs demand flexible solutions that offer real-time visibility, reliability and efficiency. Your warehouse management system should allow you to automate processes, eliminate challenges and improve accuracy, and that’s just what SphereWMS’s software is designed to do: give our customers the control and visibility they need to effectively serve their clients.

At SphereWMS, we believe that in order to be a SaaS provider, we need to be more than just a traditional software company. We need to focus on the service part of the promise and become an integral component in the day-to-day processes of our clients.

If your business is in need of warehouse inventory software from a reliable provider, look no further than SphereWMS. Not only will our software streamline your warehouse management and spare your company the costs of implementing traditional warehouse management systems, we’ll get your new system up and running, so you can focus on what you do best: running your business.

Contact us today to learn more and find out what the power of our software plus our dedication to service can do for your business.