A lot of people have asked us at SphereWMS who we are and what we do, or in other words: what makes you guys tick? We don’t normally write about ourselves too often in our blog, but hopefully, this post will help shed a little light on how we’re different from most other software companies you may know. These differences drive everything we do.
Warehouse Management Software Company Services
As “software” people, many have deemed us boring, dry, or overly technical computer geeks, but we don’t in fact view ourselves as a software company at all. We’re the antithesis of a traditional software company, and one thing that stands us apart from others is that we’re passionate. We’re passionate about the products and services we provide and the customer experience we deliver.
We try to speak the language of our customers’ businesses
I’m proud to say that we speak the language of our customers. Our staff has come from a variety of backgrounds and industries, and luckily, our diverse histories allow us to closely understand the needs and wants of our clients. This understanding gives way to deep customer relations that aren’t formed overnight. We are 100% committed to our people and work tirelessly to achieve strong, unwavering customer relationships. These relationships are our bread-and-butter; without these bonds, we wouldn’t be the people, and the company, who we are today.
Customer Experience Matters
Experience matters. As I mentioned before, our team developed from many facets of the business world. We’ve invested a lot of time and energy in our employees, making sure they’re equipped to solve our customer’s business problems, and before solving is possible, understanding is essential. Many people who we work with are doing business and housing operations within spreadsheets. They are busy individuals, and like most of us, are concerned with providing the highest level experience for their customers. Like the saying goes, you may not know something better exists if you’ve never been exposed.
We hope to create amazement and offer relief
At SphereWMS, we want to walk into a business, show people what we offer, and then be witness to amazement and relief (it’s not our dream, we’ve seen it happen). We want potential customers to know their best interests are our #1 priority and our mantra is helping them succeed; with that comes an easier and more efficient way of doing business.
We offer our customers the utmost in service and delivery and we’re there (literally and figuratively) every step of the way – from the initial point of contact with our sales team, to implementation, to support. We want to consistently develop, strengthen, and nurture our customer relationships. We’re human, we want our own business to succeed and we want the exact same for those who come to us for solutions.