Excel spreadsheets and paper-based systems go against the grain. Our customers entrust us with their inventory. With SphereWMS, we can honor that trust. SphereWMS lets us bring a high degree of professionalism to our business while demonstrating to our customers that they and their inventory are in good hands.”
Signet International -Transportation and Third-Party Logistics Provider
London Heathrow, United Kingdom
Tell us a little about yourself…
We provide truly integrated international transportation and logistics services and can manage all or any part of our customers’ supply chain. Our approach to logistics is one of consultative evaluation, design, benchmarking, and continuous improvement while responding to our customers’ core service requirements. We aim to provide seamless, synergistic solutions and services that embrace technology and deliver results. In meeting our customers’ needs, we deliver visibility of key information from our warehouse and inventory management systems, updated on a real-time basis.
How did you hear about ASP Global Services?
The opportunity to acquire the Signet business presented itself as a chance to form a small, flexible team and provide a level of service that puts customers first and foremost. We formed our mission on the premise that whatever the customer wants, we will endeavor to provide. Although we started with a small customer base, we knew that we were going to grow quickly, so we wanted an inventory management system that we could install and then scale as we expanded. I knew about the product from a previous employment, and remembered it as being very intuitive, flexible, and easy to learn. When we acquired Signet, we looked at the system and we could see straightaway that it was exactly what we needed.
How did you manage your warehouse and transportation operations before you started using SphereWMS?
We basically started with a clean sheet because the existing London operation didn’t have a system and the Banbury, Felixstowe, and Cardiff locations were new operations. We came from an environment that showed us that if you were going to offer transportation and logistics services in a professional way, you needed the proper equipment. Providing superior customer service, flexible options, and ensuring the client has peace of mind is an important part of who we are and what we do. Excel spreadsheets and paper go against the grain, so we never entertained the idea of not using a management system to properly run the business. SphereWMS lets us bring a high degree of professionalism to our business while demonstrating to our customers that they and their inventory are in good hands.
How has SphereWMS helped you and your company?
SphereWMS gives us the management tools that we need to work smarter, not harder, while providing superior service. Our customers entrust us with their inventory. With SphereWMS, we can honor that trust. The product allows us to provide real-time visibility of their items on a live basis. In addition, the flexible reporting functionality allows us to display information exactly the way our customers need it. We can easily create customized shipment, packing lists, and billing reports that serve the information needs of our customers — as well as the information needs of their clients. Finally, by integrating EDI capabilities, we have been able to eliminate manual re-keying of orders and accelerate order entry. The business efficiencies have translated into increased customer satisfaction and increased business opportunities.
About Signet International
Signet International is one of the UK’s fastest growing and most dynamic international transportation and logistics service providers. Founded in 1984, Signet has a team of more than 50 people. Specialist groups within the Company offer professional services in ocean freight, air freight, Customs brokerage, bonded warehousing, and supply chain management. In addition, Signet International operates its own express European distribution network (now covering 24 countries) and is a member of United Pallet Network serving all of UK and Ireland. Signet has founded its growth and success on service excellence. Signet International’s highly experienced team of professionals have the flexibility of a smaller team combined with all the know-how required to expertly handle the most complex logistics requirements. Management at every level in the organisation is intimately involved with every aspect of the business to ensure that its customers truly do enjoy peace of mind.