We were operating with Excel spreadsheets and didn’t have a system that provided enough visibility into our operations or the level of reporting needed to support our customers’ needs…”

WestOne Logistics – Third-Party Logistics Provider
Idaho Falls, ID

Tell us a little about yourself…

We provide integrated warehousing and transportation management  systems. We’re the primary source of third-party warehousing services  and logistics for the Upper Intermountain area in Eastern Idaho and  Western Wyoming. We manage a private fleet of trucks for regional  delivery and trailer/tractors for long-haul service. The delivery of  goods is key to business and one of our primary services, so we work  closely with our customers to reduce transit times and lower freight  costs.

How did you hear about ASP Global Services?

We researched in-house proprietary systems, SaaS-based models, and  various competitive products for about a year, but nothing clicked until  we saw SphereWMS. The lack of capital expenditure to get up and running  was important. SphereWMS is a fully hosted, web-based service, so we  didn’t have to invest in any hardware or worry about IT and maintenance.

How did you manage your warehouse and transportation operations before  you started using SphereWMS?

We reached the point in our business where investing in a warehouse  management system made sense. We were operating with Excel spreadsheets  and didn’t have a system that provided enough visibility into our  operations or the level of reporting needed to support our customer’s  needs. Spreadsheets could do the job for only so long. So that we could  continue providing the services our customers have come to expect, we  needed a system that could grow with us and also provide additional  functionality and reporting capability.

How has SphereWMS helped you and your company?

Having a global view of the events that affect your operation is  crucial. Effectively managing the events that propel the movement of  goods in a warehouse is the key to a solid operational process. The  system allows us to better utilize existing resources, standardize  processes, improve accuracy, and increase efficiencies. Now we can  manage multiple warehouses under the umbrella of one system. This  visibility empowers us to continually improve our operational methods  and processes across our entire business.

The final point that sold me on ASPGS was their personnel and  willingness to customize the base product to accommodate special needs  in our operations. We had expanded as far as we could, now the door is  wide open to build our customer base and develop additional channels of  revenue. We have the ability to pursue business from clients that  require tracking, reporting, and web visibility; and have launched  conversations with potential clients that otherwise would have been  beyond our reach.

About WestOne Logistics

WestOne Logistics is a third-party logistics provider (3PL) that  offers outsourced or “third party” logistics services to companies for  part, or all, of their supply chain management function.